DialogFlow

Use cases:

• Smart chatbots
• Voice bots
• Actions on google home
• Analyzing conversions
• Any type of a software which need to have a smart conversion

Features:

There are actually 2 services in Dialogflow today:

1. Dialogflow CX - For building complex agents, visual flow builder enterprise level
2. Dialogflow ES - The core language model, for simpler agents

ES features:

• 30+ languages
• Intent classification - understand what the user meant
• Entity classification - pull important entities from the data such as "Paris" or "John"
• Questions answering based on webpages "knowledge base"
• Sentiment analysis - under if the text has positive emotions or negative
• Context-aware
• Audio input

CX features:

• 40 template agents
• Support for a massive amount of intents (up to 20000)
• Visual flow editor
• State machine